Terms of Service

Effective date: [EFFECTIVE DATE] Last updated: [EFFECTIVE DATE]

These Terms of Service ("Terms") are a contract between you and [COMPANY LEGAL NAME] ("Immuno," "we," "us"). They govern your use of playimmuno.com, the Immuno Pet game, the Parent Dashboard, the Immuno Sync app, and everything we offer through them (the "Service").

Please read Section 3 (health disclaimer), Section 6 (subscriptions and refunds), Section 11 (disclaimers), Section 12 (limitation of liability), and Section 14 (disputes) carefully. They limit our liability and affect your legal rights.

By creating an account or using the Service, you agree to these Terms. If you do not agree, do not use the Service.

1. Who may use Immuno

• You must be at least 18 years old and the parent or legal guardian of any child you add to the account.
• By adding a child, you confirm that you are that child's parent or legal guardian and that you consent to our collection and use of their information as described in the Privacy Policy and the Children's Privacy Notice.
• Children may use the Service only through an account created and supervised by their parent or guardian. Children may not create their own accounts.
• You may not use the Service if we have previously terminated your account or if you are barred from doing so under applicable law.

You are responsible for everything that happens under your account, including your child's use of it. Keep your password confidential and tell us promptly at [SUPPORT EMAIL] if you believe someone else has accessed your account.

2. What Immuno is

Immuno is a family wellness game. Children log food, movement, hydration, sleep, and how they feel; those logs feed a creature-collecting game, and parents see summaries, trends, and pattern signals in the Parent Dashboard.

We may add, change, or remove features. If we make a change that materially reduces the core functionality of a plan you are paying for, you may cancel and receive a pro-rated refund of the unused portion of your current term.

3. Immuno is not medical care — read this

This is the most important term in this agreement.

• Immuno is a general wellness and educational product. It is not a medical device, and it does not diagnose, treat, cure, mitigate, or prevent any disease or condition — including any autoimmune condition.
• Nothing in the Service is medical advice. The nutrition summaries, micronutrient estimates, symptom trends, streaks, and any "flare," pattern, or risk signals we display are informational only and may be incomplete or wrong.
• Always consult a qualified healthcare professional before making any decision about your child's diet, medication, exercise, treatment, or care, and before changing anything based on something you saw in Immuno.
• Never delay or disregard professional medical advice because of something in this Service. If you think your child is having a medical emergency, call your local emergency number immediately.
• Nutrition data is estimated, partly from third-party sources including the USDA FoodData Central database. Portion sizes are approximations. Do not rely on Immuno for allergen information, carbohydrate counting for insulin dosing, or any other calculation where an error could harm someone.
• Metrics synced from Apple Health or a wearable are provided by that device and are not validated by us for clinical accuracy.

Full text: Medical Disclaimer.

4. Your account and your data

You keep all rights in the content you and your child enter — logs, notes, photos, and profile information ("Your Content"). You grant us a limited, worldwide, royalty-free licence to host, store, process, transmit, and display Your Content solely to operate and improve the Service for you. This licence ends when you delete the content or your account, except for copies retained in backups for the periods described in the Privacy Policy.

You are responsible for the accuracy of Your Content. Do not upload anyone else's personal or health information without their permission, and do not upload another person's child's information.

5. Acceptable use

You agree not to:

• Use the Service for anything unlawful, or in violation of anyone's rights.
• Use the Service to provide medical care or clinical decision support to anyone.
• Reverse engineer, decompile, scrape, or attempt to extract source code, other than as permitted by law.
• Circumvent paywalls, entitlement checks, rate limits, or any security or authentication measure.
• Manipulate game progression through automation, exploits, or falsified data in a way that interferes with the Service or other users.
• Access another family's account or data, or attempt to.
• Upload malware, or anything harmful, harassing, hateful, sexual, violent, or inappropriate for children.
• Resell, sublicense, or commercially redistribute the Service.
• Use the Service or its outputs to train a machine-learning model.

We may suspend or terminate an account that violates this section. Where the violation is minor and fixable, we will normally warn you first.

6. Subscriptions, trials, billing, and refunds

6.1 Plans

Immuno is a paid subscription service. Current plans and prices are shown at checkout and on playimmuno.com. As of the effective date:

• Free trial: [14] days, full access, no charge.
• Plus: $[4.99] per month.
• Pro: $[9.99] per month.

Prices exclude tax, which is added where required.

6.2 Free trial

Your trial begins when you sign up. Unless you cancel before the trial ends, your subscription starts automatically and the payment method you provided is charged the then-current price for your plan. We will remind you by email before the trial converts. One trial per household.

6.3 Automatic renewal — please read

Your subscription renews automatically at the end of each billing period, and your payment method is charged the then-current price, until you cancel. You may cancel at any time, for any reason, from the Parent Dashboard or by emailing [SUPPORT EMAIL]. Cancellation takes effect at the end of the current billing period; you keep access until then. Cancelling is always available and never requires you to call us or speak to anyone.

6.4 Price changes

If we change the price of your plan, we will email you at least 30 days before it takes effect. The new price applies to your next renewal. If you don't want it, cancel before then.

6.5 Refunds

• Trial: no charge, so nothing to refund.
• Within 14 days of your first paid charge: email [SUPPORT EMAIL] and we will refund it in full, no questions asked.
• After that: subscription fees are generally non-refundable, and cancelling stops future charges rather than refunding past ones — but if something went wrong on our end, tell us and we will make it right.
• Statutory rights are not affected. If you are in the EEA or the UK, you have a 14-day right of withdrawal from the date of purchase; by starting the Service immediately you acknowledge that this right ends once the service is fully performed, and we will refund pro rata otherwise.
• Purchases made through Apple's App Store are refunded by Apple under Apple's policies, not by us.

6.6 Payment processing

Payments are handled by Stripe. We do not receive your full card number. If a charge fails, we may retry it and may suspend paid features until payment succeeds.

7. Virtual items, coins, and gems

The Service includes virtual currency and cosmetic items.

• They have no monetary value, are not your property, and cannot be exchanged for cash or anything of value outside the Service. You receive a limited, revocable licence to use them within Immuno.
• Coins are earned through in-game activity. Gems may be purchased by the parent on the account. Children cannot make purchases; all purchases require the parent's account and payment method.
• Virtual items are cosmetic and do not affect health features.
• We may change, rebalance, or discontinue virtual items. If we discontinue the Service, unused virtual currency will not be refunded except where the law requires it.
• Unused virtual items are forfeited if your account is terminated for a violation of these Terms.

8. Our intellectual property

The Service — including the software, creature designs, artwork, characters, names, logos, text, and the arrangement of it all — belongs to us or our licensors and is protected by copyright, trademark, and other laws. We grant you a personal, non-exclusive, non-transferable, revocable licence to use the Service for your family's personal, non-commercial use. Everything not expressly granted is reserved.

"Immuno," "Immuno Pet," and our creature names and designs are our trademarks. Do not use them without written permission.

8.1 Copyright complaints

If you believe something on the Service infringes your copyright, send a notice with the elements required by the DMCA (17 U.S.C. § 512(c)(3)) to [DMCA AGENT EMAIL]. We will respond appropriately, including removing content and terminating repeat infringers.

9. Third-party services

The Service connects to third parties including Apple Health, Stripe, and our infrastructure and AI vendors. Their terms and privacy practices govern their services, not ours, and we are not responsible for them. Connecting a third-party service is your choice and you can disconnect it at any time.

10. Termination

You may stop using the Service and delete your account at any time from the Parent Dashboard or by emailing [SUPPORT EMAIL].

We may suspend or terminate your access if you materially breach these Terms, if we are required to by law, if your payment fails and stays unpaid, or if we discontinue the Service. Except for serious violations or legal requirements, we will give you reasonable notice and an opportunity to fix the problem.

If we discontinue the Service entirely, we will give you at least 30 days' notice, refund the unused portion of any prepaid period, and give you a way to export your data.

On termination: your licence to use the Service ends, and your data is deleted on the schedule in the Privacy Policy. Sections 3, 4 (as to the surviving licence), 7, 8, 11, 12, 13, and 14 survive.

11. Disclaimers

The Service is provided "as is" and "as available." To the fullest extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, title, non-infringement, and any warranty arising from course of dealing or usage of trade.

We do not warrant that the Service will be uninterrupted, secure, error-free, or that any health information, nutrition estimate, trend, or pattern signal it displays will be accurate, complete, or suitable for any purpose. We specifically disclaim any warranty of clinical accuracy or fitness for any medical purpose.

Some jurisdictions do not allow the exclusion of certain warranties, so parts of this section may not apply to you.

12. Limitation of liability

To the fullest extent permitted by law:

• We are not liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost data, or loss of goodwill, arising out of or relating to the Service, even if we were advised such damages were possible.
• Our total liability for all claims relating to the Service is limited to the greater of (a) the amount you paid us in the 12 months before the event giving rise to the claim, or (b) $100.
• We are not liable for any health outcome, medical decision, or injury arising from reliance on information in the Service. You accept that Immuno is not a substitute for professional medical care.

Nothing in these Terms excludes liability that cannot lawfully be excluded — including liability for death or personal injury caused by our negligence, for fraud, or for anything else that applicable consumer law makes non-excludable. If you are a consumer in the EEA or the UK, your statutory rights are unaffected and this section applies only to the extent permitted.

13. Indemnity

You agree to indemnify and hold harmless [COMPANY LEGAL NAME] and its officers, employees, and agents from claims, damages, and reasonable legal costs arising out of your misuse of the Service, your violation of these Terms or of any law, your violation of anyone else's rights, or content you submitted. This does not apply to claims arising from our own negligence or misconduct.

14. Disputes and governing law

Please contact us first. Most problems get solved faster by email. Write to [SUPPORT EMAIL] describing the issue and what you want, and we will try in good faith to resolve it within 60 days before either of us starts formal proceedings.

These Terms are governed by the laws of [GOVERNING LAW JURISDICTION], without regard to conflict-of-laws rules. Any dispute not resolved informally will be brought exclusively in the courts of [VENUE], and you and we consent to that jurisdiction.

[ARBITRATION CLAUSE — DECIDE WITH COUNSEL: if you want binding arbitration and a class-action waiver, it must be added here with a clear opt-out right and cannot be inserted casually. Consumer arbitration terms are heavily regulated and unenforceable if drafted wrongly.]

If you are a consumer in the EEA or the UK, nothing here deprives you of the protection of the mandatory laws of your country of residence or of your right to bring proceedings there.

15. Changes to these Terms

We may update these Terms. We will post the new version with a new date, and for material changes we will email you at least 30 days in advance. Continuing to use the Service after the change takes effect means you accept it. If you don't accept, cancel before then and we will refund the unused portion of your current term.

16. General

• Entire agreement. These Terms, the Privacy Policy, the Children's Privacy Notice, and the Medical Disclaimer are the whole agreement between us on this subject.
• Severability. If a provision is unenforceable, the rest stays in effect.
• No waiver. If we don't enforce a right, we haven't waived it.
• Assignment. You may not assign these Terms. We may assign them to a successor in a merger or acquisition, subject to the notice commitments in the Privacy Policy.
• Force majeure. Neither party is liable for delays caused by events outside its reasonable control.
• Contact. [SUPPORT EMAIL] — [COMPANY LEGAL NAME], [COMPANY MAILING ADDRESS].